Procedure & Policy

MELIX by MARVEL PURCHASE TIPS

Purchase Procedure

1. Looking for the product you want on our website. 

2. Message us in our Facebook page (www.facebook.com/melixmalaysia) or Whatsapp +60127830161 or Wechat melixbymarvel if you have trouble on choosing a product that is suitable to you. We will do an online mini test before recommend a product that is suitable to your scalp.

3. After confirm the product to purchase, you can directly order from us through our customer service or add the product to the shopping cart from this website. Please provide your NAME, SHIPPING ADDRESS AND PHONE NUMBER to place an order, also double confirmed the order before making the payment. 

4. We you keep your order for seven (7) days only and the order will be removed from our system. 

5. Please make payment before the order is removed from our system, screenshot and send the receipt to us. If you are doing online banking (NOT Direct Deposit from ATM Machine or Counter), please provide the bank holder name so that we can trace the payment.

6. After we confirm the payment, the product will ship to you within two (2) working days. (Saturday and Sunday consider as non-working day)

7. For West Malaysia Customer, if the order is below RM100, a postage fee of RM6 will be charged; if order more than RM100, free postage for West Malaysia customer. East Malaysia postage fee is RM10 for all order. Our default courier company is POSLAJU, any special request of changing the courier service will incur RM10 postage premium. Normally delivery time takes 1-3 working days for West Malaysia address, 2-7 working days for East Malaysia address.

8. We will inbox/email every customer tracking number of the parcel when the parcel is picked up by courier service. Please trace your parcel here: https://www.tracking.my/couriers/poslaju . If there is unsuccessfully delivery of the parcel, please call 1300-300-300 to reschedule second delivery. 

Please ENSURE you trace and track your parcel. If the parcel is returned to us due to customer providing wrong address/ nobody at home and not picking up from the poslaju office, we will only do second shipment after receiving RM6 premium for West Malaysia address and RM10 premium for East Malaysia address. Or else, customer has to come to our office to pick up the parcel.

Our office address: No5, Jln Dagang SB4/3, Tmn Sungai Besi Indah, 43300 Seri Kembangan.

Please call us one (1) day before you come. 

 

Bank Details

Maybank (MBB)

5514 1800 7977

Meinas International Sdn Bhd

Company Registration No. 953818V

 

NOTE: PLEASE DEPOSIT MELIX BY MARVEL ORDER TO ONLY OUR MAYBANK ACCOUNT. 

 

After Sales

Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at Facebook page (www.facebook.com/melixmalaysia) or Whatsapp +60127830161 or Wechat melixbymarvel or email us at mymelix@gmail.com 

Facebook Page estimated reply time: within 1 hour everyday except public holiday

Whatsapp / wechat / email estimated reply time: within 1 working day

 

Return and Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except for quality defective. If there is quality defective, kindly refer to the PRODUCT DEFECTS section below for new product shipment.

 

Product Defects

1. All parcel will be packed in poslaju flyer. If the parcel is not in good condition when you receive, please don't let the postman leave. 

    a. Take a photo of your consignment note and the parcel.

    b. Don't sign to accept the parcel, ask the postman to return to us.

    c. Send us the photos and we will ship out a new parcel within two (2) working days.

2. If you accidentally received the parcel and only found the defect products after you open the parcel,

    a. Take a photo of the defect product and send to our customer service

    b. We will do compensate within two (2) working days.

3. If you found that the product received isn't same with what you ordered,

     a. Take a photo of the defect product and send to our customer service

     b. If we are shipping the wrong product to you, you can returned back and we will send out the exact product to you within two (2) working days.

     c. If we send extra product to you, congratulation, you get the extra :)

 

Privacy Policy

Melix by Marvel operates the www.melixmy.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at www.melixmy.com , unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

·       To facilitate our Service;

·       To provide the Service on our behalf;

·       To perform Service-related services; or

·       To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.